Shipping policy

ModelYard orders ship from China. Orders to the United States ship with import duties prepaid. Delivery time, duties, taxes, and carrier handoff for other destinations may vary.

United States orders

Shipping cost: calculated at checkout.
Delivery time: Standard 7 to 15 business days; Express 3 to 5 business days.
Import duties: prepaid by ModelYard (Delivered Duty Paid). There is nothing extra to pay on delivery.
Tracking: every order ships with tracking.

Order processing

We review each order before dispatch to confirm payment, stock, recipient details, and shipping availability.

Typical processing time: 2 to 5 business days after payment confirmation.
Possible delays: weekends, public holidays, address issues, fraud checks, customs documentation, supplier delays, or force majeure events.
Dispatch notice: tracking information is provided once the carrier makes it available.

Delivery and tracking

Delivery times are estimates, not guarantees. Shipping cost and delivery estimates for destinations outside the United States are shown at checkout. Tracking may pause while a package is in customs or between carrier handoffs.

Shipping origin: China.
Delivery partners: international and local carriers selected based on destination, product size, and available service.
Common causes of delay: customs inspection, weather, local holidays, remote-area routing, incomplete recipient information, or local carrier capacity.

Duties, taxes, and local fees

United States orders ship with import duties prepaid. For other destinations, charges are handled according to local rules.

Outside the United States, not included unless shown at checkout: import duties, taxes, brokerage fees, customs charges, remote-area fees, or local delivery fees.
Buyer responsibility: outside the United States, customers are responsible for applicable destination-country charges.
Refused packages: unpaid duties, taxes, or local fees may cause a package to be delayed, returned, or disposed of by the carrier.

Address changes and shipment issues

Address changes: after carrier handoff, changes may be unavailable or may create extra fees.
Lost, damaged, refused, or returned shipments: email support@modelyard.cc with the order number, tracking number, photos where relevant, and a short description.
Review process: we review carrier records and provide the next available resolution based on shipment status.